Where your financial clarity begins with a conversation
Sometimes budgeting questions need more than a search bar. We're here when you want to talk through what's actually happening with your money — not what should be happening according to someone else's spreadsheet.
Three ways to start
Usually picks up during business hours. If you hit voicemail, we typically circle back within a few hours.
Best for detailed questions or when you need to send screenshots. We check this multiple times daily.
Sometimes a face-to-face chat just works better. We're around most weekdays — worth calling ahead though.
Wetherill Park Shopping Center
5/1024 The Horsley Dr
Wetherill Park NSW 2164
Australia
Send us your situation
When you'll actually hear from us
9:00 AM to 5:30 PM AEST
We're usually at our desks
Most emails get replies same-day
unless it's a Friday afternoon
We're mostly offline but check urgent messages
Full responses resume Monday
Things people usually wonder
No. Whether you're using our budgeting tools or just considering them, questions are part of the process. We'd rather you ask than guess.
Absolutely. Mention that in your message and we'll send over some available slots. Phone or video — whatever makes sense for the conversation you need.
Most are. That's actually when it helps to talk through things properly. Send us what you can explain in writing, and we'll figure out if a longer conversation would help untangle it.
We do, though most people find phone or video works fine. If you're local and prefer sitting down together, just let us know and we'll arrange something at our Wetherill Park location.
However detailed feels right. Some people send three sentences, others write paragraphs. Both work. We might ask follow-up questions either way, so don't stress about getting everything perfect the first time.